Trust Begins with Transparency
Our Privacy Policy
May 2025
At Dyslexia Nottingham, we believe that trust begins with transparency. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services. Whether you’re booking an assessment, making an enquiry, or exploring our website, we want you to feel confident in how your data is handled. Your privacy matters to us, and we’re committed to being clear, respectful, and responsible with the information you share.
1. Information We Collect
We collect and process personal data to provide dyslexia assessments and related services. This may include:
- Personal details (name, address, date of birth)
- Contact information (email, phone number)
- Assessment results and reports
- Payment details (if applicable)
- In some cases, with permission, we may collect additional information from third parties (schools or other professionals involved with the individual who is being assessed or taught)
2. How We Use Your Information
We use personal information under the following conditions: For adults under a contract entered into for services and/or for minors with explicit consent from parents/guardians.
In order to:
- Conduct dyslexia assessments and provide reports
- Communicate with clients regarding appointments and results
- Process payments and maintain financial records
- Improve our services and comply with legal obligations
3. Data Storage and Security
We take appropriate measures to securely store and protect personal data against unauthorised access, loss, or disclosure. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For teaching/assessment of minors, data is required to be kept until the individual turns 25 in accordance with legal obligations.
4. Sharing of Information
We do not share personal information with third parties unless:
- Required by law or regulatory authorities
- With explicit consent from the individual
- Necessary for service provision (e.g., educational institutions, healthcare providers)
5. Your Rights
Under UK GDPR, you have the right to:
- Access, update, or request deletion of your personal data
- Withdraw consent for data processing
- Request restriction of processing in certain circumstances
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: Faye Colegate at Dyslexia Nottingham via email: info@dyslexianottingham.co.uk or mobile: 079485429434